Orders Placed after 2pm are confirmed the next business day / 48 hours delivery notice is required for meal orders / Please Select the appropriate local door to door delivery method for your location at checkout, be sure to include your delivery day request in the note section/ Juices that are Shipped by priority mail, ships M-W only. Special order or delivery requests can be emailed. For Catering services please request menu. NYC FOOD HANDLER CERTIFIED


Q. How do I become a client
A. You can choose to order freely.  However, if you have specific MACROS that you would like for us to customized your meals to then contact us before placing an order at Lyriah@LyriahsKitchen.com to inquire about becoming a client with custom preps.
Q. When are meals available?
A. At Checkout Client will indicate when they would like to schedule their order for pick up or delivery. (Comment in the instruction section) 24-48 Hours notice is needed to schedule slots and check availability. 
Q. Do you deliver?
A. Yes, there is a delivery charge. Price is based on location.  You must Select delivery or pick up during checkout. A delivery invoice will be sent separately. I am based in the Bronx- charges from the Bronx are as follows: Bronx $8-$13 Harlem/Manhattan ($12-$15) Brooklyn ($15-$20) *subject to change* Juicing orders can be shipped via USPS 2-3 days priority shipping.  Juices are shipped frozen in cold container.  
Q. Is your food fresh?
A. Yes, ingredients are picked up a day or two before prepping. This is why 24-48 hours notice is needed.  Ingredients are obtained from, Whole Foods Market, Fresh Direct, Stop & Shop and local green markets & farmers.  Juices are made to order.  We do have a location at 1736 Edison Avenue where juices can be purchased daily.  
Q. Allergies
A. Please inform us of any food allergies so we are able to prep accordingly
Q. How is your food packaged?
A. Food is packaged in a BPA free, microwave and dishwasher safe food container. When you receive your meal refrigerate it or freeze it and then pop it in the microwave or stove top when ready to eat.   I recommend adjusting the temperature in your fridge to keep food fresher longer. If you don't plan on consuming immediately I recommend the freezer. Food will remain fresh for the week. The goal is to consume all your meals and not eat out.  Juices can last 7-10 days and can be stored in freezer to last longer.  Organic lemon juice is added to all fresh juices to prolong the shelf life.
Q. Are your meal prep good for weight loss?
A. Yes, We encourage clients to share their weight goals with us so we may portion your meals accordingly. Whether it's to gain or lose weight, a specific calorie goal we will customize your meal to meet those requirements so we can help you in your process. Weight loss takes work and dedication, we recommend incorporating gym routines in your weight journey. Our preps are just a way of getting you on the right path. Our meals are prepped with Extra virgin olive oil and coconut oil, low to no salt, vegan butter, and other low cholesterol/sodium, fat ingredients. All servings are recommendations. Calorie counts may be plus or minus 5-10 calories.
Q. Am I guaranteed to lose/gain weight?
A. Everyone’s body is different and reacts to food differently. Some people lose weight faster than others, but I believe with consistency and gym routines you can definitely reach your goals.  This also means no eating outside of your preps unless it falls in to line with your calorie intake.  Maintaining your calorie intake is very important. I encourage you share as much information with me when it comes to your routines so I can try my best to help more accurately and recommend the proper portions/servings to help on your journey to the body/ health you’re trying to achieve. I'm here for support for anyone who needs it.  This is only if you need my guidance.
Q. Can I pick up multiple orders during the week o?
A. Yes, If you're not able to store as many meals as you would like then you can do a second pick up mid week. Advance notice is needed.
Q.Is there a minimum order?
A. There is no minimum order for a first time customer because we want you to be able to place a small orders first to see if our service is for you.  After that we request that you order at least 3 items. You set your own budget meal prices range from $7-$14. You have the option of increasing protein in your meal for extra charge.  Standard MACROS will be listed on site for most meals.
Q. Do I have to place order at a certain time?
A. Menu is open every day. Orders are confirmed M_F if placed by 3pm.
Q. How do I pay
A. Website is now updated to take orders online with multiple payment options including Cash App & Zelle
Q. Refunds? 
A. There's no refund on preps and juices.  If you place an order and was not able to pick up or accept delivery then we are not able to refund you as the product was already made.  If there's  defect with any Merch product we will refund if product is returned on used or unworn with in 10 days of purchase.  There is no refund on catering services.  If there was a miscommunication or error on our end we will definitely make due on our mistake. 
Q. Do you cater events?
A. Yes you may email us to obtain a catering menu. We also create custom menus for your events. Event planning and serving is also available.
Please email us with any other inquiries Lyriah@lyriahskitchen.com